Returns Policy
At Carded Australia, all our products are custom-made to order, ensuring they are tailored to your unique vision and specifications. As such, please carefully review our returns policy below:
Custom Orders:
- Once artwork has been approved and sent to print, returns or cancellations cannot be accepted. Please ensure all details are correct during the artwork approval process, as this marks the final opportunity to make changes.
Damaged Items:
- If your order arrives with damage caused during transit, we will replace all or part of your order, depending on the extent of the damage. To request a replacement, please contact us within 7 days of receiving your order. Be sure to include photos of the damaged items and packaging for verification. Replacement items will be produced and shipped as quickly as possible to ensure minimal disruption to your event preparations.
Customer Responsibility:
- It is the customer's responsibility to provide accurate details and approve artwork carefully. We are unable to offer refunds or replacements for errors approved during the artwork review process.
Contact Us:
- For any issues or concerns regarding your order, please reach out to araz@carded.com.au.Â
By placing an order with Carded Australia, you agree to the terms outlined in this returns policy.